4 Comments

Interesting to see the build out and expansion of services programme within EHR companies themselves in the past decade. To your article's point, as the main frigging software of a healthcare organization, they've built out a lot of trust so it becomes a game of "now that you've solved that, solve all my problems"

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Services act as the lubricant to make the product experience smooth enough to seem the platform that most health tech companies aspire to be.

Have to be really successful as a company to slowly wean yourself off that teat

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Nailed it again man. What are we going to talk about on Twitter if you keep taking away the same threads we talk about every six months as if they are new ideas? Chris Hogg and I will be all out of tweets....

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